AI knowledge assistants
Salt builds custom AI knowledge assistants and copilots that retrieve approved content and provide source-linked answers. Help employees, support agents, and sales teams find guidance, draft responses, and take explicitly approved workflow actions with access controls and human escalation.
Example use cases
These are examples, not a complete list of what we can build. We develop custom solutions around your business process, including use cases not listed here. Delivered client work is identified separately below.
Employees cannot quickly find the current approved procedure.
Plan for: Name a content owner and remove superseded policies from the active collection.
Discuss this use caseAgents switch between manuals and resolved tickets to answer a question.
Plan for: Exclude private customer records unless the access model explicitly permits retrieval.
Discuss this use caseRepresentatives need current product facts for proposals and buyer questions.
Plan for: Prevent the assistant from inventing pricing, contractual terms, or unsupported capabilities.
Discuss this use caseIntegration guidance is spread across versions and repositories.
Plan for: Test version conflicts and outdated guidance in the evaluation set.
Discuss this use caseYour project can adapt these examples, combine several workflows, or solve a different problem. Tell us what you need to achieve and which systems you use. We’ll define the scope, integrations, and a practical first release with you.
The solution in action
An illustrative flow to make the scope tangible. We adapt the steps, roles, and controls to your business.
Search the approved content available to that user.
Show supporting passages and document links.
Route missing or conflicting information to a person.
What we can build
Retrieve relevant material before generating a response.
Apply access boundaries to search and answer generation.
Test known questions, missing answers, and unsafe disclosures.
Connect approved APIs for actions such as creating a draft request, with permission checks, explicit confirmation, and an audit record.
Protocol knowledge-assistant project
Salt’s KnowledgeBot project for Addiction Doctors focused on a custom AI agent that helps nurses and clinicians access medical protocols.
Explore what Salt deliveredRead the project scope and implementation details to assess the fit for your business.
Plan before you build
An approved content inventory, document owners, permission rules, model access, and a representative question set. For workflow actions, define permitted APIs, confirmation rules, and failure recovery.
Answer correctness on reviewed questions, citation quality, escalation rate, and cost per interaction.
One knowledge collection, a defined user group, and a reviewed evaluation set.
Define the workflow, test the uncertain parts, and release an agreed scope. Use the pilot to decide what belongs in the next stage.
Before you decide
Connected expertise
Let’s define a useful first release
Bring your current workflow, the systems involved, and the outcome your team needs. We’ll help identify a practical starting scope.
