Refund Policy

Overview

At Salt Technologies, we are committed to delivering high-quality software development and consulting services. We understand that circumstances may change, and we have established this Refund Policy to address situations where a refund may be requested.

This policy applies to all services provided by Salt Web Technologies Private Limited ("Salt Technologies", "we", "us", or "our"), including but not limited to:

• Software development services
• Managed software outsourcing (Pod teams)
• Staff augmentation services
• Consulting and advisory services
• Technical audits and assessments

Service Agreements

All our services are governed by individual Service Agreements, Statements of Work (SOW), or Master Service Agreements (MSA) signed between Salt Technologies and the client. The terms of these agreements take precedence over this general Refund Policy.

Before engaging our services, clients are provided with detailed proposals outlining:

• Scope of work
• Deliverables and milestones
• Timeline and schedule
• Payment terms and conditions
• Cancellation and refund terms specific to the engagement

We strongly recommend reviewing your specific agreement for refund-related terms before requesting a refund.

Cancellation Policy

Before Project Commencement

If you wish to cancel services before the project has commenced:

• Full refund: If cancellation is requested within 7 days of signing the agreement and before any work has begun, you are entitled to a full refund of any advance payments made.
• Partial refund: If cancellation is requested after 7 days but before work has begun, an administrative fee of up to 10% may be deducted from the refund amount.

After Project Commencement

Once work has begun, cancellation terms are determined by your specific Service Agreement. Generally:

• You will be billed for all work completed up to the date of cancellation.
• Any advance payments will be adjusted against completed work.
• A notice period (typically 15-30 days) may be required as specified in your agreement.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Non-delivery: If we fail to deliver the agreed services or deliverables as specified in the Statement of Work.
• Quality issues: If the delivered work does not meet the specifications agreed upon in writing, and we are unable to rectify the issues within a reasonable timeframe.
• Duplicate payment: If you have been charged multiple times for the same service due to a technical error.
• Mutual agreement: If both parties agree to terminate the engagement and determine a refund is appropriate.

Quality Assurance Process

Before a refund is processed for quality-related issues, we require:

• Written documentation of the specific quality issues encountered.
• An opportunity for Salt Technologies to review and address the issues.
• A reasonable timeframe (typically 14-30 days) to implement corrections.

Refund Process

To request a refund, please follow these steps:

1. Submit a written request: Send an email to accounts@salttechno.com with the subject line "Refund Request - [Your Company Name]".
2. Include required information:
   • Your company name and contact details
   • Invoice number(s) related to the refund request
   • Project or engagement reference number
   • Detailed reason for the refund request
   • Supporting documentation (if applicable)
3. Review period: Our team will review your request within 5-7 business days and may contact you for additional information.
4. Decision notification: You will receive a written response regarding the status of your refund request.
5. Refund processing: If approved, refunds are typically processed within 14-21 business days via the original payment method.

Non-Refundable Items

The following are generally not eligible for refunds:

• Completed and accepted work: Services or deliverables that have been formally accepted by the client.
• Time-based services: Hours worked under Time & Materials (T&M) arrangements that have been documented and reported.
• Third-party costs: Expenses incurred on behalf of the client for third-party services, licenses, or subscriptions.
• Custom development: Bespoke software developed specifically for the client's requirements.
• Discovery and consulting: Completed discovery phases, audits, or consulting engagements where insights and recommendations have been delivered.

Disputes

If you disagree with our refund decision, you may escalate the matter as follows:

1. Internal escalation: Request a review by our management team by emailing management@salttechno.com.
2. Mediation: If the dispute cannot be resolved internally, both parties may agree to mediation by an independent third party.
3. Arbitration: As a final resort, disputes may be resolved through arbitration as specified in your Service Agreement.

We are committed to resolving disputes fairly and amicably and encourage open communication throughout the process.

Changes to This Policy

Salt Technologies reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last updated" date at the top of this policy indicates when the most recent revisions were made.

Your continued use of our services following any changes to this policy constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

For Refund Requests:
Email: accounts@salttechno.com

For General Inquiries:
Email: support@salttechno.com

Salt Web Technologies Private Limited
Office 905A, Suratwala Mark Plazzo,
Hinjewadi Road, Pune, India, 411057
Phone: +91 75173 15690