Your agreement comes first
This general policy describes Salt’s cancellation and refund arrangements. The entity named on your invoice or agreement handles the request. Specific terms in a signed master services agreement, statement of work, or service agreement take precedence, subject to applicable law.
An enquiry through this website is not a purchase and does not itself create a payment obligation. Review scope, milestones, payment terms, cancellation provisions, and acceptance arrangements before signing an engagement.
Before work begins
Where the applicable agreement does not specify otherwise, the published general arrangement is a full refund of advance payments when cancellation is requested within seven days of signing and before any work has begun.
For cancellation requested after seven days but before work begins, an administrative deduction of up to 10% may apply under the general arrangement. Any deduction should be explained in the written review. These provisions do not override more favorable mandatory rights or a different agreed arrangement.
After work begins
Cancellation after commencement follows the applicable agreement. The review considers work completed, payments received, any applicable notice period, deliverables, and authorized commitments made for the engagement. Advances are reconciled against amounts properly payable.
A notice period applies only as provided by the agreement or applicable law. Cancellation does not automatically make all advances non-refundable or make all completed work free of charge.
Issues that can support a request
You may request review of non-delivery against agreed scope, work that does not meet written acceptance requirements, a duplicate or incorrect payment, or a mutually agreed termination. Describe the specific issue and the relevant agreed requirement.
For quality concerns, provide examples and allow an appropriate opportunity to investigate and correct the issue. The previously published general correction window is typically 14–30 days; the agreement and nature of the issue determine the applicable process.
Work and expenses considered in the review
Completed and accepted deliverables, documented time-based work, completed discovery or consulting, and authorized third-party expenses are generally chargeable under the applicable agreement. Custom development is assessed against the agreed scope, acceptance status, and contract terms.
A label such as “custom software” does not by itself settle a non-delivery or non-conformance claim. If a third-party charge cannot be recovered, we explain the relevant commitment and how the agreement treats it.
How to request a review
Email accounts@salttechno.com with the subject “Refund Request – [Company name]”. Include your contact details, contracting entity, invoice and project references, amount in question, reason, and relevant supporting correspondence. You may also contact sales@salttechno.com for help routing the request.
Do not include full card numbers, banking passwords, or unnecessary sensitive documents. If payment verification is required, we will arrange the appropriate process.
Review and payment timing
The published general review target is 5–7 business days. Further information or an investigation may be needed; the written response should explain the decision, calculation, and next steps.
Approved refunds are typically processed within 14–21 business days using the original payment method where practicable, subject to the agreement, applicable law, and payment-provider processing. This is a general estimate rather than a guarantee of the date funds reach your account.
Disagreements and changes
If you disagree with the response, ask for management review through your engagement contact or sales@salttechno.com and explain the disputed points. Any further mediation, arbitration, or other dispute process is the one provided by the applicable agreement and law.
Updates to this website policy do not retrospectively remove rights under an existing agreement. Keep a copy of your signed agreement and the correspondence relevant to your request.
Need to contact Salt?
Use our current contact details for policy questions or to reach the team handling your enquiry.
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